Register at Artinii.com and select the role “Content Owner” during registration.

After completing the registration, follow the on-screen instructions.

👉 See: How to Register tutorial

No, it is currently not possible to change the email address associated with an account.

For business accounts, we recommend using a generic address (e.g., artinii@company.com) to ensure easy access sharing and continuity among colleagues.

Please contact us at support@artinii.com.

In your Dashboard, open the film detail page and go to Audio / Subtitles to verify tracks and settings.

You may also request a processed preview copy before sending the film to clients.

Contact support@artinii.com.

• Upload your film at least 72 hours before screening
• Processing may take several hours
• After processing, you must review and approve audio & subtitles
• Artinii performs final approval within 48 hours after your review

At least 24 hours before screening, allowing exhibitors time to:

• download the film,
• test the projection with full equipment,
• resolve potential issues.

If any issue is detected, an Artinii reviewer will contact you with instructions on how to fix it.

• Invisible and inaudible watermarks are embedded before delivery
• Films are encrypted using PlayReady or Apple FairPlay DRM, enhanced with Artinii’s custom protection

No.

Artinii Cinema Player automatically blocks software-based screen recording.

Learn more about our security technology here.

Screening data is recorded on the Litecoin blockchain for auditing and transparency.

Currently, Full HD delivery is supported.

Go to Artinii.Pro Dashboard → My Films → Send Film and follow the instructions.

The recipient must:

• have an Artinii Exhibitor account
• have a properly set Screening Place

Sending a film is a paid action.

The delivery is still charged, regardless of whether the screening occurs.

This depends on local regulations. The organizer is responsible for handling any required reporting, permits, or additional local fees.

• Casual (SaaS Pay-as-you-go): A pay-as-you-go model with no monthly fees. You only pay for what you use via pre-purchased credits.
• Business & Professional: Monthly subscriptions with advanced features and lower service fees.

View full comparison on our Pricing Page.

Contact sales@artinii.com. Our team will set up your new plan immediately.

Yes, a 3-month minimum commitment applies to all paid plans before a downgrade is possible.

• Casual (Credits): Payments are made by card via pre-purchased credits. You will receive an email confirmation immediately, and the official invoice will be generated in your dashboard within 24 hours.
• Subscription: Billing is handled via monthly invoicing and reports. A complete statement for your tariff plan is issued at the beginning of each month.

Go to Artinii.Pro Dashboard → Reports and export data in CSV or XLSX format.

• EU Companies: If you enter a valid VAT ID (VIES validated), we apply the Reverse Charge mechanism (0% VAT). You are responsible for declaring VAT in your country.
• Non-VAT Payers: Standard VAT applies.
• Non-EU Entities: No VAT is charged; you are responsible for any local taxes in your jurisdiction.

Go to Artinii.Pro Dashboard → My Account → Billing info. To update company details and VAT ID, click on Company billing info.

Yes, a cancellation fee of 25 % per delivery applies for each processed delivery to cover technical and administrative costs.

No, credits are non-refundable. However, for users on a Subscription plan, the remaining credit balance can be deducted from the monthly invoice.

Contact support@artinii.com and provide:

• admin email (linked to an Artinii.Pro account)
• page title, description, custom URL slug
• social links
• header image (1920×370 px, JPG/PNG)
• logo (EPS, AI, or transparent PNG, max 320×320 px)

• Go to Artinii.Pro Dashboard
• Click on the Film Gallery button for the required film
• Select the platform
• Confirm selection
• Adjust settings for VOD or Public Screenings
• Set global pricing (editable later)

You must either:

• own a Film Gallery, or
• be invited as a contributor

Then select the festival and confirm participation.

Yes.

Contact support@artinii.com to schedule a Zoom walkthrough.

Register an Exhibitor account on Artinii.com and create a Screening Place.

👉 See: How to Register tutorial

• Use the contact form
• Email us at support@artinii.com.

Register at Artinii.com and select the role "Exhibitor" during the registration process. Follow-up instructions. If you need help with registration, check out our tutorial.

👉 See: How to Register

• Verify you are entering the correct email address and password.
• Check keyboard layout (eg. CZ / ENG).
• Try logging in using Google Sign-In if available.

On the login page, click "Forgot your password?" and follow the instructions.

No, it is currently not possible to change the email address associated with an account.

Please contact us at support@artinii.com.

A Screening Place represents the venue where your screenings take place (cinema, outdoor venue, cultural center, etc.).

It is required so that content owners have a clear overview of:

• Where the film will be screened
• Under what conditions (capacity, venue type)

You can create or edit a Screening Place right after registration or later in your account under Screening Places.

Please make sure to:

• Enter the exact address (city, country),
• Describe the type of venue,
• Specify the exact number of seats (important for licensing calculations).

👉 See: Onepager tutorial

• Windows: Download from the Microsoft Store
• macOS: Download from the Apple App Store

Windows

• OS: Windows 10 (version 1903 or newer)
• CPU: Intel Core i5 8th generation (Intel Core i7 recommended)
• RAM: 4 GB minimum (8 GB recommended)

macOS

• OS: macOS 15 Sequoia or newer
• CPU: Apple Silicon M1 or newer
• RAM: 4 GB minimum (8 GB recommended)

• Connect your PC to the HDCP-compliant projector or screen using a certified HDMI cable.
• Set display mode to Extended (not Duplicated).
• Ensure your graphics drivers are up to date, to the latest version.
• Verify audio configuration (Artinii Cinema Player supports stereo and 5.1 surround).

What to Use

• HDCP-compliant display (HDCP 1.4 or higher)
• Certified High-Speed HDMI cables
• USB-C/MiniDP → HDMI adapters with HDCP support
• Direct connections (most reliable)

What to Avoid

• Displays or projectors without HDCP
• HDMI splitters, switchers, extenders without passthrough
• Cheap or unverified adapters
• Screen recording, mirroring, or virtual displays
• Complex A/V routing that breaks the HDCP chain

Yes, and this is always recommended.

In Artinii Cinema Player, click Test order/delivery in the left menu to access a test video.

All you need to do is select your screening place and confirm your order. The test order is free of charge. You can then test your system and projection equipment on this test video.

Yes. You can preview a film, but:

• Once more than 50% of the playback time is played, the license is considered used.
• You can freely skip to any part of the film (beginning, middle, end).

Yes.

Simply drag your files into the library or use Add Local Films.

Yes.

Each account can be used on up to 2 devices.

HDCP (High-bandwidth Digital Content Protection) ensures that video content is transmitted securely between devices.

All components in your projection chain must support HDCP v1.4 or above:

• Computer,
• Certified HDMI cables,
• Projector or display
• Any other components (control centers, splitters, etc.) – these items seems most often to be the culprit, concerning HDCP compliance
• If possible, avoid or replace non-compliant HDMI splitters.

HDCP 1.4 and higher

Yes. You can find the HDCP guide here:

👉 See: Full Setup Guide

No, it isn't. If the VPN is active, playback will fail.

Yes. After logging in and downloading the film, it can be screened offline for up to 14 days, always within the license validity period. A successfully downloaded and correctly installed film is marked with the status Ready to play.

After this period, Artinii Cinema Player will automatically log you out. Once you reconnect to the internet, you can log in again and continue playing the content, provided the license is still valid.

This depends on:

• Your internet speed
• Speed of your storage (HDD / SSD)

Please check:

• You are logged into Artinii Cinema Player with the correct account.
• If you have received a confirmation email about the delivery of the film.
• That Artinii Cinema Player is connected to the internet and allowed to sync.
• With the distributor that the film was actually sent.

• Check your internet connection.
• Verify available disk space.
• Restart Artinii Cinema Player.
• If the problem persists, please contact us directly through the Feedback & Help section in the player.

Keep Artinii Cinema Player running in the foreground for at least 60 seconds (do not minimize it).

If the problem persists, please contact our support team via the Feedback & help section in the player.

• Use a certified HDMI cable.
• Set display mode to Extended.
• Update graphics drivers to the latest version.
• Verify HDCP compatibility of all devices.

👉 See: Full Setup Guide

• Contact support directly in Artinii Cinema Player via the Feedback & help section.
• Use the contact form
• Email us at support@artinii.com.